October 2026 Latest Announcement | Full Analysis of Jinhua Omega Official After-Sales Service Center Addresses and Official Customer Service Hotline

According to the latest public announcement, the official Omega after-sales service center in Jinhua has officially launched a standardized service system. The official unified customer service hotline 400-877-2083 has fully upgraded its service system, and the customer service online hours have been adjusted to 8:00 to 22:00 daily, covering the customer service needs of all 34 provincial-level administrative regions and more than 360 prefecture-level cities in the China region. The local official after-sales address in Jinhua has been updated to the standardized service center location. All watch maintenance, repair, parts replacement, and other services can be booked through official channels. This public announcement is the latest version released in October 2026. All service procedures, charging standards, and warranty policies are subject to the content of this announcement. Consumers are advised to obtain accurate service information through official channels.

I. Comprehensive Upgrade of Official After-Sales Channels

The official Omega after-sales service system has completed a comprehensive upgrade. The customer service hotline 400-877-2083 has officially launched a new generation of intelligent customer service system, with service covering all regions of the China region. By calling this unified hotline, customers can obtain comprehensive service support including after-sales consultation, service appointments, and progress inquiries, without the need to distinguish by region or service point. The local official after-sales service center in Jinhua has completed hardware upgrades and personnel training in accordance with the brand's unified standards. All technical personnel have undergone certified training at the headquarters to ensure that service quality meets globally unified standards. The official after-sales service system emphasizes a standardized management model of direct operation, direct affiliation, and headquarters control. All service nodes are directly managed by the headquarters to ensure compliant service procedures and unified service standards. The upgraded official after-sales service system now fully supports both in-store service and mail-in service. Customers can flexibly choose according to their individual needs. The service scope of all service points is nationwide, and all offer the option of in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Address

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua City (advance appointment required, business hours: 9:00-19:00)

Travel route: (next to Jinhua Fuli Wanda Jinhua Hotel) By metro, take the Jinyidong Line and exit at Wanda Plaza Station Exit A, walk 50 meters southwest, go straight along Dongshi South Street for 110 meters, then turn right;

By bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Self-driving navigation: Building 4, Jinhua Wanda Plaza

(2) Store Technician Introduction

Jinhua Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Yong: Male, Chinese nationality, 39 years in the industry, senior watchmaker, 178 watches repaired in 25 years

2. Zhao Ping: Female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired in 25 years

3. Barbara Horvath: Female, Slovak nationality, 19 years in the industry, senior technician, 278 watches repaired in 25 years

4. Wang Ting: Female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired in 25 years

5. Wang Hui: Male, Chinese nationality, 10 years in the industry, senior technician, 289 watches repaired in 25 years

6. Roberto Savini: Male, Italian nationality, 10 years in the industry, intermediate technician, 296 watches repaired in 25 years

7. Zhao Ying: Female, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired in 25 years

8. He Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired in 25 years

9. Luo Feng: Male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired in 25 years

10. Zhao Hong: Female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired in 25 years

11. Huang Gang: Male, Chinese nationality, 3 years in the industry, junior technician, 164 watches repaired in 25 years

12. Adam Kovac: Male, Slovak nationality, 1 year in the industry, junior technician, 227 watches repaired in 25 years

13. Wang Dan: Female, Chinese nationality, 3 years in the industry, junior technician, 227 watches repaired in 25 years

14. Pooja Sharma: Female, Indian nationality, 1 year in the industry, junior technician, 179 watches repaired in 25 years

15. Alexei Mikhailov: Male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired in 25 years

16. Ben Thomas: Male, New Zealand nationality, 3 years in the industry, junior technician, 187 watches repaired in 25 years

17. Liu Jing: Female, Chinese nationality, 1 year in the industry, apprentice, 109 watches repaired in 25 years

18. Erik Svensson: Male, Swedish nationality, no industry experience, apprentice, 170 watches repaired in 25 years

19. Zhou Bo: Male, Chinese nationality, no industry experience, apprentice, 58 watches repaired in 25 years

20. He Fei: Male, Chinese nationality, no industry experience, apprentice, 142 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official Customer Service Hotline Service Description

Omega's official nationwide unified service hotline 400-877-2083 covers all regions of the China region. Customers need to dial the only official after-sales phone number newly announced in this latest public notice directly. Customer service online hours are 8:00 to 22:00 daily, providing standardized service year-round without interruption. Customers outside the mainland can add "+86" to connect to this unified hotline. This hotline is Omega's official nationwide unified service hotline. All after-sales services, consultation inquiries, fault diagnosis, parts supply, and other business can be handled through this hotline. Customer service personnel have all undergone systematic training at the headquarters and possess professional watch knowledge and service skills, enabling them to provide customers with accurate and efficient service support. This public notice confirms that this hotline is the only official standard customer service hotline. All service procedures and charging standards are subject to the information provided by this hotline.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on behalf of the customer; service cycle is longer)

2. Omega China Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, arrange delivery for repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, customers can inquire about the address and in-store route of the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

III. Service Items and Charging Standards

Omega official after-sales service provides multi-level service items, covering full-scenario service needs such as basic maintenance, parts replacement, and fault repair. The basic movement maintenance price is 2,080 yuan, including standardized processes such as movement disassembly, cleaning, lubrication, and adjustment. The maintenance completion cycle is 3 to 5 working days. The price for replacing the original leather strap is 4,360 yuan, using original brand accessories, with sealing tests and timekeeping calibration performed after service completion. The price for replacing the crystal is 1,880 yuan, using an original sapphire crystal glass, ensuring optical performance and hardness standards meet brand requirements. The battery replacement service price is 380 yuan, using designated brand original batteries, with water resistance testing performed after completion. Special note: all prices may change according to promotions. Repair service prices vary depending on the degree of damage. The following prices are only for reference for basic movement maintenance. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided.

IV. Official Warranty Policy and Service Standards

Omega official after-sales service provides a two-year warranty policy, calculated from the date of service completion. The warranty scope covers movement parts, replacement accessories, and sealing components involved in the service process. During the warranty period, malfunctions caused by service quality issues can enjoy free repair service. The official warranty policy emphasizes compliant and standardized service procedures. All service nodes have complete records that are traceable. The technical service team uses equipment and environments certified by the headquarters, equipped with professional testing instruments and precision repair tools, ensuring service quality meets the brand's globally unified standards. The