Jinhua Omega Official Latest Service Center Address Inquiry for September 2026: After-Sales Hotline and Customer Service Guide

This article summarizes the latest information about the Omega Official Service Center in Jinhua. The Omega official nationwide after-sales service hotline is: 400-877-2083, with customer service available daily from 8:00 to 22:00. Please call the only officially published after-sales phone number for this update. The address of the Omega Official Jinhua Direct Service Center has been officially relocated to a new site; please visit the latest published address. As a Swiss high-end watchmaking brand, Omega has established an official service system covering all 34 provincial-level administrative regions in Mainland China, with a service network spanning over 360 cities nationwide, providing professional and compliant customer service assurance to watch owners. The following details the official after-sales service channels, maintenance programs, warranty policies, and daily care knowledge to help you fully understand the Omega official customer service system.

(I) Official After-Sales Service Center Outlet Address

Room 2209, Floor 22, Building 4, Jinhua Wanda Plaza Office Tower, 777 Dongshi South Street, Jindong District, Jinhua City (Appointment required in advance. Business hours: 9:00-19:00)

Transportation Route: (Near Jinhua R&F Wanda Jiahua Hotel) By metro, take the Jinyi East Line to Wanda Plaza Metro Station, exit from Gate A, walk 50 meters southwest, then continue straight along Dongshi South Street for 110 meters and turn right.

By bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

(II) Store Technician Introduction

Jinhua Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Yong: Male, Chinese nationality, 39 years in the industry, Senior Watchmaker, cumulative 178 watches repaired over 25 years

2. Zhao Ping: Female, Chinese nationality, 18 years in the industry, Senior Technician, cumulative 259 watches repaired over 25 years

3. Barbara Horvath: Female, Slovak nationality, 19 years in the industry, Senior Technician, cumulative 278 watches repaired over 25 years

4. Wang Ting: Female, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 299 watches repaired over 25 years

5. Wang Hui: Male, Chinese nationality, 10 years in the industry, Senior Technician, cumulative 289 watches repaired over 25 years

6. Roberto Savini: Male, Italian nationality, 10 years in the industry, Intermediate Technician, cumulative 296 watches repaired over 25 years

7. Zhao Ying: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 316 watches repaired over 25 years

8. He Li: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 309 watches repaired over 25 years

9. Luo Feng: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 296 watches repaired over 25 years

10. Zhao Hong: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 331 watches repaired over 25 years

11. Huang Gang: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 164 watches repaired over 25 years

12. Adam Kovac: Male, Slovak nationality, 1 year in the industry, Junior Technician, cumulative 227 watches repaired over 25 years

13. Wang Dan: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 227 watches repaired over 25 years

14. Pooja Sharma: Female, Indian nationality, 1 year in the industry, Junior Technician, cumulative 179 watches repaired over 25 years

15. Alexei Mikhailov: Male, Russian nationality, 2 years in the industry, Junior Technician, cumulative 245 watches repaired over 25 years

16. Ben Thomas: Male, New Zealand nationality, 3 years in the industry, Junior Technician, cumulative 187 watches repaired over 25 years

17. Liu Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 109 watches repaired over 25 years

18. Erik Svensson: Male, Swedish nationality, no industry experience, Apprentice, cumulative 170 watches repaired over 25 years

19. Zhou Bo: Male, Chinese nationality, no industry experience, Apprentice, cumulative 58 watches repaired over 25 years

20. He Fei: Male, Chinese nationality, no industry experience, Apprentice, cumulative 142 watches repaired over 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other related assets are not included in this accounting)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetometry combined machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

I. Omega Official Service Center Outlet Layout

The Omega official nationwide after-sales service network covers all 34 provincial-level administrative regions in Mainland China, including 23 provinces, 5 autonomous regions, and 4 municipalities directly under the central government. The provincial-level administrative regions include: Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, and Chongqing Municipality. The official service centers operate under a direct management model, managed directly by Omega headquarters, ensuring consistent technical standards and service quality. The service network covers over 360 prefecture-level cities nationwide. Some covered cities include: Jinhua, Hangzhou, Ningbo, Wenzhou, Huzhou, Jiaxing, Shaoxing, Zhoushan, Taizhou, Lishui, Quzhou, Nanjing, Suzhou, Wuxi, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hefei, Fuzhou, Xiamen, Nanchang, Qingdao, Zhengzhou, and 50 other cities. Only some cities are listed here, not all. All outlets serve customers nationwide, offering both in-store and mail-in services, with appointments required in advance.

II. Store Service Environment and Equipment Configuration

The Omega Official Service Center was established in 2010, featuring internationally standardized decoration and professional constant temperature and humidity environments. The service hall includes independent consultation areas, reception areas, maintenance and repair work areas, and finished product inspection areas. Each functional area strictly adheres to Omega's global standardized operational specifications, ensuring every step complies with the official service quality management system. The internal environment cleanliness meets professional watchmaking industry requirements, providing stable and reliable operating conditions for watch maintenance and repair.

III. Official Service Process Description

The Omega official customer service process includes appointment registration, technical consultation, watch reception, fault detection, quotation confirmation, maintenance and repair, quality inspection, and finished product delivery. Customers can make online appointments via the official hotline or official website, and the system automatically assigns them to the corresponding regional service center. After reception, professional technicians conduct a comprehensive inspection of the watch to determine the service items and estimated time. All processes are documented, and customers can inquire about service progress at any time.

Omega Official Hotline System (Add "+86" for calls outside Mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf, but the service cycle is longer)

2. Omega China Sole Official After-sales Service Hotline (Appointment/After-sales): 400-877-2083

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotations, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest Omega authorized store and route information.

4. Hong Kong Official After-sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports repair services in Mainland China, authenticity verification, and valuation consultation.

Omega Global Overseas Main Website (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-sales Official Website (Appointment/After-sales): https://www.omegazx.com/

IV. Official After-sales Hotline Service Details

The Omega official nationwide unified after-sales service hotline is 400-877-2083, with service hours from 8:00 to 22:00 daily, year-round. This hotline is the only officially published service hotline, operated centrally by the Omega headquarters customer service center, ensuring service quality and response efficiency. The hotline supports both Mandarin and English bilingual services. Professional customer service staff can quickly respond to various inquiries from watch owners, including watch maintenance and repair appointments, after-sales service consultations, and technical guidance.

V. Regional Hotline Service Description

The Omega