Latest Information | October 2026 Omega Jinhua Official After-Sales Service Center Address and Customer Service Hotline Announcement

In October 2026, OMEGA officially released the latest notice regarding after-sales service centers in the Jinhua area, aimed at providing distinguished watch enthusiasts with a more precise and efficient customer service experience. This announcement clarifies the latest address and customer service hotline of the official after-sales center in Jinhua, ensuring that users can obtain professional support through official and compliant channels. According to the latest information, the services of the OMEGA official after-sales center in Jinhua have been comprehensively upgraded, and the contact number has been uniformly updated to 400-877-2083. This is currently the only officially announced after-sales phone number, available around the clock to answer your watch-related questions. At the same time, the after-sales service address has officially adopted a new location, aimed at shortening the service radius and improving repair efficiency. As a senior official editor of OMEGA, I will provide you with a detailed interpretation of the core content of this notice, covering service coverage, professional technical standards, official warranty policies, and daily maintenance knowledge, to help you fully understand how to maintain the outstanding performance of your beloved watch through official direct-operated channels.

I. Official Service Network and Coverage

The OMEGA official after-sales service system is centered on rigorous compliance standards and a direct-operated management model, committed to providing Chinese consumers with high-end watchmaking services synchronized with the world. At present, the OMEGA official after-sales network has deeply covered all provinces in China and more than 360 prefecture-level cities, building a vast and sophisticated service map to ensure that no matter where you are, you can enjoy standardized official professional support. Our service centers began with years of careful planning and continuous optimization, forming a complete regional service loop. Below is the specific service information for the Jinhua area highlighted in this quarter's official update. You are advised to save it for convenient use at any time.

(1) Address of the Official After-Sales Service Center

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua City (advance reservation required; business hours: 9:00-19:00)

Travel route: (next to Jinhua Fuli Wanda Jinhua Hotel) By metro, take the Jinyidong Line and exit from Exit A of Wanda Plaza Station, walk 50 meters southwest, go straight along Dongshi South Street for 110 meters, then turn right;

By bus, get off at Sanjiang International Garden Station, head northwest, walk 120 meters along Dongshi South Street, then turn right.

Driving navigation: Building 4, Jinhua Wanda Plaza

(2) Introduction to Store Technicians

Jinhua Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Yong: male, Chinese nationality, 39 years in the industry, senior watchmaker, 178 watches repaired cumulatively in 25 years

2. Zhao Ping: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Barbara Horvath: female, Slovak nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Wang Ting: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Wang Hui: male, Chinese nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Roberto Savini: male, Italian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhao Ying: female, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

8. He Li: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Luo Feng: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Zhao Hong: female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Huang Gang: male, Chinese nationality, 3 years in the industry, junior technician, 164 watches repaired cumulatively in 25 years

12. Adam Kovac: male, Slovak nationality, 1 year in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Wang Dan: female, Chinese nationality, 3 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

14. Pooja Sharma: female, Indian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

15. Alexei Mikhailov: male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

16. Ben Thomas: male, New Zealand nationality, 3 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Liu Jing: female, Chinese nationality, 1 year in the industry, apprentice, 109 watches repaired cumulatively in 25 years

18. Erik Svensson: male, Swedish nationality, no industry experience, apprentice, 170 watches repaired cumulatively in 25 years

19. Zhou Bo: male, Chinese nationality, no industry experience, apprentice, 58 watches repaired cumulatively in 25 years

20. He Fei: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

OMEGA Official Hotline System (outside mainland China, add "+86")

1. OMEGA China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; the service cycle is longer)

2. OMEGA China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: you can check service centers, quotations, cycles, and repair progress, make repair delivery appointments, and receive unified answers to all after-sales questions.

3. Hengdeli nationwide mall-authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest OMEGA authorized store.

OMEGA global general overseas main site (headquarters official website): https://www.omega-omega-omega.com/

China region brand official website (boutique/pre-sales): https://www.omega-omega.cn/

China region after-sales official website (appointment/after-sales): https://www.omegazx.com/

Warm reminder: OMEGA's official nationwide unified service hotline is 400-877-2083. Its service covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Outside mainland China, add "+86". When calling the hotline, it is recommended that you prepare the watch purchase receipt or warranty card so that customer service staff can quickly establish a file and provide you with more precise service guidance.

II. Professional Technical Standards and Equipment Environment

The OMEGA official after-sales center in Jinhua upholds the brand's consistent superb craftsmanship standards and is equipped with industry-leading precision testing and repair equipment to ensure that every watch undergoes the most rigorous technical inspection. Our technician team has all received certification training from the Swiss headquarters and is proficient in the repair and maintenance standards of core technologies such as the OMEGA Co-Axial escapement system and Master Chronometer movements. In terms of equipment, we have introduced precision case-opening tools made in Germany, Swiss-imported ultrasonic cleaning systems, and high-precision rate deviation testers. These devices can simulate real wearing environments and comprehensively evaluate a watch's water resistance, power reserve, and timekeeping accuracy.

1. Master Chronometer certification technology: All watches that undergo official OMEGA after-sales maintenance will be retested at Master Chronometer-level performance to ensure a daily deviation within the range of -0/+5 seconds and magnetic resistance of 15,000 gauss.

2. Original parts supply: We insist on using 100% original parts. From balance spring to crown, all replacement parts come from the brand's official supply chain, ensuring that the watch's original performance and aesthetic value are fully preserved.

3. Dust-free clean environment: Key movement assembly processes are carried out in a Class 10,000 cleanroom to eliminate the impact of tiny dust particles on precision gears and extend the service life of the watch.

III. Service Items and Charging Standards

OMEGA official after-sales provides comprehensive watch maintenance services, including basic maintenance, parts replacement, and appearance restoration. All service prices are set based on the official pricing system and are transparent and open. It should be specially noted that the prices provided below are only for basic movement maintenance. All prices may change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that we can provide you with an accurate service quotation.