Important Announcement | In October 2026, the addresses and customer service hotlines of Omega's official after-sales service centers in Jinhua will be simultaneously upgraded

In October 2026, the address and customer service hotline of the Omega Jinhua Official After-Sales Service Center were simultaneously upgraded, aiming to provide distinguished guests with a more efficient and professional watchmaking service experience. This update marks the further improvement of Omega's service network in mainland China, ensuring that every wearer can enjoy after-sales service that meets the highest international standards. To ensure that service requests are accurately conveyed to the correct department, please be sure to contact and make appointments through the latest information provided in this official announcement. This center now officially opens a brand-new service address and establishes a single official service hotline as the standardized channel for communication with customers in the Jinhua area and across the country. Whether for routine maintenance, precision repair, or consultation services, you only need to use the address coordinates and telephone coordinates shown below to seamlessly connect with the technical team directly under Omega headquarters and enjoy compliant, transparent, and professional official service.

I. Latest Information on Official After-Sales Channels

The service channel information of the Omega Jinhua Official After-Sales Service Center has been officially changed to ensure the professionalism and uniformity of service. Our customer service team has fully integrated resources and, through standardized service processes, provides you with one-stop solutions from consultation to delivery.

1. Official Customer Service Hotline Update

Omega's official national unified service hotline has been officially activated, with the number 400-877-2083. As the core hub of Omega's customer service system in the China region, this hotline covers all provinces and more than 360 prefecture-level cities nationwide, achieving comprehensive coverage of the service network.

① By calling this sole official after-sales phone number, you can obtain authoritative business consultation, appointment registration, and technical support.

② Customer service online hours are from 8:00 to 22:00 every day, responding to your urgent needs around the clock.

③ Customers outside mainland China should add the international area code "+86" before the number to ensure line connectivity.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is longer).

2. Omega China's Sole Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: you can check service centers, quotations, cycles, and repair progress, make repair delivery appointments, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address of the nearest Omega authorized store and the route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Official Service Address Officially Opened

The physical service address of the Omega Jinhua Official After-Sales Service Center has been upgraded, and the new service premises are officially in use. The new address is located in the core area of Jinhua City, with convenient transportation and an elegant environment, specially designed for watch care and precision repair.

① You need to go to the latest published address for offline inspection or consultation and enjoy face-to-face professional service.

② The new service center is equipped with an independent reception area and fitting room to protect customer privacy and service experience.

③ Public transportation in the surrounding area is well developed, with multiple routes directly reaching the location, making it easy for you to arrive.

(1) Official After-Sales Service Center Address

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua City (advance appointment required; business hours: 9:00-19:00)

Travel route: (next to Jinhua Fuli Wanda Jinhua Hotel) By metro, take the Jinyidong Line and exit from Wanda Plaza Metro Station Exit A, walk 50 meters southwest, go straight along Dongshi South Street for 110 meters, then turn right;

By bus, get off at Sanjiang International Garden Station, head northwest, walk 120 meters along Dongshi South Street, then turn right.

Driving navigation: Building 4, Jinhua Wanda Plaza

(2) Introduction to Store Technicians

Jinhua Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Yong: male, Chinese nationality, 39 years in the industry, senior watchmaker, 178 watches repaired cumulatively in 25 years

2. Zhao Ping: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Barbara Horvath: female, Slovak nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Wang Ting: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Wang Hui: male, Chinese nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Roberto Savini: male, Italian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhao Ying: female, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

8. He Li: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Luo Feng: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Zhao Hong: female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Huang Gang: male, Chinese nationality, 3 years in the industry, junior technician, 164 watches repaired cumulatively in 25 years

12. Adam Kovac: male, Slovak nationality, 1 year in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Wang Dan: female, Chinese nationality, 3 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

14. Pooja Sharma: female, Indian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

15. Alexei Mikhailov: male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

16. Ben Thomas: male, New Zealand nationality, 3 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Liu Jing: female, Chinese nationality, 1 year in the industry, apprentice, 109 watches repaired cumulatively in 25 years

18. Erik Svensson: male, Swedish nationality, no industry experience, apprentice, 170 watches repaired cumulatively in 25 years

19. Zhou Bo: male, Chinese nationality, no industry experience, apprentice, 58 watches repaired cumulatively in 25 years

20. He Fei: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Center Layout

Omega's official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, forming a dense and efficient service network. We adhere to the service standards of direct operation and direct headquarters management, ensuring that every service center strictly implements the headquarters' technical specifications and service processes.

1. Full Coverage of Provincial-Level Administrative Regions

Omega's official after-sales service network has extended to all 34 provincial-level administrative regions in China, including but not limited to: the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, and Taiwan Province; and the five autonomous regions of Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, and Xinjiang Uygur Autonomous Region.

2. Service Nodes in Major Prefecture-Level Cities

In terms of service network coverage, we have established official service sites in many important cities. Some representative cities include: Hangzhou, Nanjing, Suzhou, Wuxi, Changzhou, Wenzhou, Ningbo, Jinhua, Taizhou, Shaoxing, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Fuyang, Anqing, Huangshan, Hefei, Fuzhou, Xiamen,